Barrister Global Services Network 

Barrister is a multi- vendor company that provides Help Desk, Networking, Staffing and Technician services. Clients such as HP opens cases for their customers and sends the case to Barrister to supply a quality technician to report to site to perform the scope of work needed from that client. 
Barrister has been providing services for over 35 years and provides these services through many of the largest IT companies in North America, as well as direct to commercial accounts. 
Barrister manages over 15,000 certified technicians through advanced web-based systems, providing on-site service to every zip code within the United States, Canada, and Puerto Rico. Barrister served more than 252,000 locations throughout North America this past year alone. 
Today, Barrister serves large enterprises, small to medium-size businesses, government agencies, small offices, home offices and consumers.

Job brief 

Dispatcher ( Technician Assignment Group)

EXPECTED OUTCOMES:

Improve customer satisfaction
Provide hands on support to operations staff to ensure team is productive andwork collaboratively with others
Provide support to team to ensure they deliver excellent service to ourcustomers

RESPONSIBILITIES:

Build and lead execution of the following plans:

Contract Compliance Plan
Business Plan Objectives
Follow up on assigned tasks and duties
Maintain a daily book sheet/monthly calendar, to include all – Dispatcher’s Check List”, in the eventof an accident
Keep the Dispatch Board updated
Receive calls for dispatching purposes in a queue system.

REQUIRED SKILLS, KNOWLEDGE, AND ATTITUDE:

 

Nurture, support and encourage operational staff
Read and respond to the needs of the Transportation departments, schools andparents
Build caring and supportive relationships
Interview and hire operational staff and drivers
Provide performance feedback
Mediate conflict Know how to set priorities
Know how to monitor performance
Know how to build a team
Know how to create and implement procedures
Know how to gain commitment from staff and drivers
Decision making that supports the company strategy
Delegate of tasks and follow up for completion
Create a team environment
Conduct meetings
Know what is important and set priorities Documentation Skills,
Data Entry Skills,
Telephone Skills, 
Informing Others,
Listening, Verbal Communication, 
Energy Level, Multi-tasking, Dependability, Emotional Control, Reporting Skills.

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