Innovaway S.P.A: operates in the ICT sector and offers personalized solutions by using the latest technology utilized by more than 150 clients that operate in the financial sector, Retail and Luxury sector, from transports and services to utilities and public administration. Innovaway’s offer is divided in three areas: IT service management, Information technology, and Business process Outsourcing. For the offer of IT service management, Innovaway uses its own Multi language Service Desk which is the only one in Italy, that is capable of managing any client needs with its own employees. From the single point of contact to the call management for incidents or support requests, of which we manage the entire life cycle to resolution. It operates 24H, 7 days a week, and manages around 1.400.000 contacts a year. The performance extends from the call dispatching to the onsite support, passing through the Help Desk first, second, and third level, the advanced governance and the Fleet management.
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