Customer Relations Representative (F)

Rreth nesh

Aleat Sh.p.k. ("Aleat") është një kompani që operon në Shqipëri në bazë kontrate konçesioni të lidhur ndërmjet Ministrisë së Punëve të Brendshme të Shqipërisë dhe konsorciumit të Idemia Identity & Security (Francë) dhe Fondi Shqiptaro-Amerikan i Ndërmarrjeve (Shqipëri) për prodhimin dhe shpërndarjen e kartave të identitetit dhe Pasaportave biometrike për qytetarët shqiptarë. Kontrata e konçesionit u ratifikua me ligjin nr. 9972 datë më 27.08.2008, dhe ndryshuar dhe zgjeruar kohët e fundit me ligjin nr. 129/2013, data në 25.04.2013.

Titulli i postimit * Customer Relations Representative (F)
Kategoria Marketing/Shitje
Lloji i punës Full Time
Përshkrimi i Punës

Aleat Sh.p.k., is an Albanian Joint Venture company of Idemia Identity & Security (previously Sagem Sécurité) and the Albanian-American Enterprise Fund (AAEF).

For our organization we are looking for an: Customer Relations Representative (F).


The Customer Relations Representative is a role within the eService Department. The CRC will be responsible for customer’s relationship, analytics, productivity, CRM maintenance and other sales support functions. This position reports directly to the eService Manager.


  1. Good knowledge in Microsoft Office package, especially in Excel, Outlook, Power Point, Word;
  2. Good verbal and written communication skills: able to prepare reports, to write clearly and informatively; able to speak clearly, good presentation skills;
  3. Demonstrates integrity in every aspect of work;
  4. Works well under pressure;
  5. Results orientated;
  6. Contributes to team and company success;
  7. University Degree in Business Administration or other related field;
  8. Minimum of 2 years Customer Relationship experience or equivalent work experience;
  9. Very good knowledge of English language;
  10. Demonstrated leadership and problem solving skills;
  11. Demonstrated ability to evaluate customers’ needs and individual workloads through effective time management, prioritization, and organizational skills;
  12. Ability to work effectively in an office-based environment and in the field;
  13. Ability to travel as required;
  14. Driving License B Category;

Detyrat Kryesore


  1. Recognizes the needs of the customers and provide detailed information to the customer about the eALEAT Services offered by the company.
  2. Investigates new opportunity and makes recommendations to improve the products.
  3. Provides support after eALEAT Services have been implemented.
  4. Identify and develop strategic alignment with key third party influencers.
  5. Prepares reports on the sales activity and performance with the frequency needed.
  6. Checks inventory for Card Readers to ensure orders are in stock.
  7. Advises customers on different matters related to eALEAT Services and recommends appropriate solution.
  8. Ensures quality of service by developing a thorough and detailed knowledge of technical specifications and other features of Aleat' systems and processes.
  9. Participates in the development, presentation and sales of a value proposition.
  10. Other duties may be assigned.

Tjetër (Opsionale)

The professionals interested in this position are invited to send a cover letter and a comprehensive CV in English (with picture) referring to the job title at: or at Human Resources Department, ALEAT sh.p.k., Rruga "Xhanfize Keko, Ish-Tipografia Ushtarake, Tirana– ALBANIA.

Only selected candidates will be contacted for interview.

By sending via email the CV at the address indicated in this notice, the candidate accepts that the company ALEAT processes his/her personal data on purpose of employment, in accordance with the legislation in the field of protection of personal data and the recruiting privacy policy published in the internet website