IT SPECIALIST - PRISHTINA

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Post Title * IT SPECIALIST - PRISHTINA
Category Information Technology
Work type Full Time
Job Description

For our Client an international bank in Prishtina/Kosovo, we are looking for:

IT SPECIALIST - PRISHTINA

MAIN DUTIES AND RESPONSIBILITIES:

  • Plan, organise, control and evaluate IT and electronic data operations
  • Manage and monitor all installed systems and infrastructure
  • Install, configure, test and maintain operating systems, application software and system management tools
  • Install and configure software and hardware (printers, network cards etc.)
  • Install and configure appropriate software and functions according to specifications
  • Set up hardware and install and configure software and drivers
  • Perform regular upgrades to ensure systems remain updated
  • Inform and train users about new systems and changes
  • Proactively ensure the highest levels of systems and infrastructure availability
  • Ensure security and privacy of networks and computer systems
  • Monitor system and network performance
  • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
  • Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
  • Maintain security, backup, and redundancy strategies
  • Manage security options and software in computers and networks to maintain privacy and protection from attacks
  • Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
  • Maintain licenses and upgrade schedules
  • Apply defined network policies and procedures
  • Organize and schedule upgrades and maintenance without deterring others from completing their own work
  • Acquire data from primary or secondary data sources and maintain databases/data systems
  • Do regular data backups to protect the organization's information

Identify the need for upgrades, configurations or new systems and report to upper management

Requirements

  • Provide 1st level support
  • Liaise with vendors and other IT personnel for problem resolution
  • Inform problems/bugs to Bank's support related teams
  • Open and keep track of tickets for internal/external IT support
  • Ensure network security and connectivity
  • Set up user accounts, permissions and passwords
  • Resolve problems reported by end user
  • Perform troubleshooting, repairs and data restoration
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions
  • Act as link between end users and higher level support
  • Collaborate with other professionals to maintain standards and functionality
  • Work closely with management to prioritize business and information needs
  • Assist with reports and data extraction when needed
  • Troubleshoot system failures or bugs and provide solutions to restore functionality
  • Arrange maintenance sessions to discover and mend inefficiencies
  • Keep records of repairs and fixes for future reference
  • Offer timely technical support and teach users how to utilize computers correctly
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Identify computer or network equipment shortages and place orders
  • Communicate, prioritize and follow up bussiness requirement and operational requests and incidents opened
  • Analyze system requirements and design solutions
  • Define configuration specifications and business requirements
  • Report on common sources of technical issues or questions and make recommendations to product team
  • Communicate key insights and findings to product team
  • Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
  • Analyze the business requirements of all departments to determine their technology needs
  • Report the business requirements in detailed
  • Analyse, Report requirements of legal systems and requirements locally
  • Keep track of changes in legal systems and requirements locally
  • Communicate between IT teans and legal IT authorities
  • Provide configuration on systems for legal reports
  • Inform and work with IT teams to maintain Dataware house reports

Other (Optional)

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
 

The interested candidates are invited to Apply online via this link: http://hh.al/ceo/application/39 and send your application document (CV in English). If you have any technical questions related the application, please, contact Ms. Dorontina JAKUPI directly on +381 38 716 161   (Monday - Friday). Or sent an e-mail at: d.jakupi@headhunter.al until 15 January 2017

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Salary Highly competitive