CONTACT CENTRE ADVISER - PRISHTINA

About us

The HeadHunter Group is a private profitable company, headquartered in New York City, Rockefeller Plaza! We operate in USA, Greece, Cyprus, Bulgaria, North Macedonia, Serbia, Albania, Kosovo, Montenegro, Bosnia & Herzegovina! Partnering all around the world with the Biggest Global HR Companies! More than 1500 clients in these countries have chosen The HeadHunter Group! We are the only and truly Social Responsible Company, contributing every year for human rights, women rights and LGBT rights at the work place! Our business has a positive impact on the people every day. Helping people to “better job, better life” is our common purpose and the way in which we contribute to society. This is what we do, this is what we know about, this is what we care about, and this is what we are all about.

Post Title * CONTACT CENTRE ADVISER - PRISHTINA
Category Banking
Work type Full Time
Job Description

JOB DESCRIPTION

  • Ensures prompt, efficient, and courteous service by providing professional approach toward the clients through virtual service point in the bank (mostly through telephone communication channel);
  • Acquiring and advising clients via telephone lines and/or through email communication;
  • Identify and address clients’ request and needs for bank’s services;
  • Provides and properly advises clients on the usage of all automatized services and their benefits;
  • Addresses and deals with client’s concerns and follows up on them;
  • Meet clients upon their demand in order to advise for our banking services;
  • Responding to e-mails from clients.

Requirements

DESIRED PROFILE

  • Excellent communication skills.
  • Excellent analytical and problem solving skills.
  • Professional fluency in the English language, both oral and written.
  • Capable of working independently and especially as part of the team.

Other (Optional)

REMUNERATION/ SALARY: Competitive.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Are you interested in a new challenge in an innovative company? Have you answered well our questions related this position? Then we look forward to getting to know you and offer to you a very innovative challenge that will change your life forever! The interested candidates are invited to send their application documents (a portfolio of your works and a CV in English) at: s.biba@theheadhunter.com.

If you have any technical questions related the application, please, contact Sonila BIBA, directly on +355 686077551 (Monday - Friday) until 20/09/2019.  All Candidates that apply, please write the job position that you are applying for, in the “Subject Line”.
 

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Please be informed that only the candidates selected for the interviews shall be contacted. Name your CV in the following format (name [space] surname [space] CV). Be easily recognized!

Salary Competitive