Enrollment Support

About us

Aleat Sh.p.k. ("Aleat") është një kompani që operon në Shqipëri në bazë kontrate konçesioni të lidhur ndërmjet Ministrisë së Punëve të Brendshme të Shqipërisë dhe konsorciumit të Idemia Identity & Security (Francë) dhe Fondi Shqiptaro-Amerikan i Ndërmarrjeve (Shqipëri) për prodhimin dhe shpërndarjen e kartave të identitetit dhe Pasaportave biometrike për qytetarët shqiptarë. Kontrata e konçesionit u ratifikua me ligjin nr. 9972 datë më 27.08.2008, dhe ndryshuar dhe zgjeruar kohët e fundit me ligjin nr. 129/2013, data në 25.04.2013.

Post Title * Enrollment Support
Category Administrative/Clerical
Work type Full Time
Job Description

Aleat Sh.p.k., is an Albanian Joint Venture company of Morpho (previously Sagem Sécurité) and the Albanian - American Enterprise Fund (AAEF), responsible for producing and distribution of ID Cards and Biometric Passports for Albanian Citizens. 
For our organization we are looking for an:  Enrollment Support

SUMMARY

Provides administrative support to the Enrollment Department.

KNOWLEDGE AND SKILL REQUIREMENTS

  • University degree (preferably but not exclusively in Communication Sciences);
  • Professional knowledge of English language (spoken/written);
  • Very good knowledge of Microsoft Office (especially Word and Excel included use of graphs and formulas; Outlook; Power Point);
  • Previous job experiences linked to administrative duties and reporting;
  • Very good communication skills with colleagues and hierarchy at work;
  • Able to work independently and in group;
  • Able and flexible to work under pressure; with work overload in order to meet defined deadlines and objectives;
  • Able to track different issues and prepare reports;
  • Capable of self setting priorities and organize the personal agenda of daily duties;

 

Requrements

PRIMARY RESPONSIBILITIES

  • Communicates with Enrollment Operators in Aleat Service Points (SP) via phone;
  • Prepares different reports such as Inventory stock data file, Printer Status Page data file, etc.;
  • Communicates and explains to Albanian citizen for Enrollment procedures (via phone);
  • Find solution to all reported issues and delegate accordingly if not able to solve;
  • Reports daily issues grouped by: Operational, Technical and Documentation accordingly;
  • Maintain Enrollment Visit Reports database;
  • Follows all internal procedures of Enrollment application;
  • Assist Enrollment Support team & Enrollment Department on any duty;

Other (Optional)


The candidates interested in this position are invited to send a cover letter, a comprehensive CV in English (with picture) referring to the job title at:burime.njerezore@aleat.com or “Aleat Sh.p.k. Rruga Xhanfize Keko, Tiranë-Shqipëri”
Documents will be treated in strict confidentiality.