Aleat Sh.p.k., is an Albanian Joint Venture company of Morpho (previously Sagem Sécurité) and the Albanian - American Enterprise Fund (AAEF), responsible for producing and distribution of ID Cards and Biometric Passports for Albanian Citizens. 
For our organization we are looking for an:  Enrollment Support

SUMMARY

Provides administrative support to the Enrollment Department.

KNOWLEDGE AND SKILL REQUIREMENTS

• University degree (preferably but not exclusively in Communication Sciences);
• Professional knowledge of English language (spoken/written);
• Very good knowledge of Microsoft Office (especially Word and Excel included use of graphs and formulas; Outlook; Power Point);
• Previous job experiences linked to administrative duties and reporting;
• Very good communication skills with colleagues and hierarchy at work;
• Able to work independently and in group;
• Able and flexible to work under pressure; with work overload in order to meet defined deadlines and objectives;
• Able to track different issues and prepare reports;
• Capable of self setting priorities and organize the personal agenda of daily duties;

PRIMARY RESPONSIBILITIES

• Communicates with Enrollment Operators in Aleat Service Points (SP) via phone;
• Prepares different reports such as Inventory stock data file, Printer Status Page data file, etc.;
• Communicates and explains to Albanian citizen for Enrollment procedures (via phone);
• Find solution to all reported issues and delegate accordingly if not able to solve;
• Reports daily issues grouped by: Operational, Technical and Documentation accordingly;
• Maintain Enrollment Visit Reports database;
• Follows all internal procedures of Enrollment application;
• Assist Enrollment Support team & Enrollment Department on any duty;

The candidates interested in this position are invited to send a cover letter, a comprehensive CV in English (with picture) referring to the job title at:burime.njerezore@aleat.com or “Aleat Sh.p.k. Rruga Xhanfize Keko, Tiranë-Shqipëri”
Documents will be treated in strict confidentiality.

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