Rreth nesh

The HeadHunter Group is a private profitable company, headquartered in New York City, Rockefeller Plaza! We operate in USA, Greece, Cyprus, Bulgaria, North Macedonia, Serbia, Albania, Kosovo, Montenegro, Bosnia & Herzegovina! Partnering all around the world with the Biggest Global HR Companies! More than 1500 clients in these countries have chosen The HeadHunter Group! We are the only and truly Social Responsible Company, contributing every year for human rights, women rights and LGBT rights at the work place! Our business has a positive impact on the people every day. Helping people to “better job, better life” is our common purpose and the way in which we contribute to society. This is what we do, this is what we know about, this is what we care about, and this is what we are all about.

Titulli i postimit * OPERATOR - TIRANA
Kategoria Telemarketing
Lloji i punës Full Time
Përshkrimi i Punës

  • Answer calls and respond to emails;
  • Handle customer inquiries both telephonically and by email;
  • Research required information using available resources;
  • Manage and resolve customer complaints;
  • Provide customers with product and service information;
  • Enter new customer information into system;
  • Update existing customer information;
  • Process orders, forms and applications;
  • Identify and escalate priority issues;
  • Route calls to appropriate resource;
  • Follow up customer calls where necessary;
  • Document all call information according to standard operating procedures;
  • Complete call logs;
  • Produce call reports;

Kërkesat e profilit

  • Minimum 2 – 3 months experience in the same field;
  • Excellent communication skills;
  • Excellent customer care skills.
  • A strong customer focus and excellent telephone manner;
  • The ability to work well in teams;
  • A clear and friendly telephone voice;
  • Good computer skills;
  • Good data entry and typing skills;
  • Knowledge of administration and clerical processes;
  • A desire to help others work towards targets and develop their skills;
  • Confidence and a good business sense;
  • Ability to set, meet and exceed targets;
  • A focused and self-motivated approach to work;
  • Ability to manage change;
  • A professional attitude when dealing with customers.

LANGUGAGE: Proficiency in Italian language (Advanced Level)

Tjetër (Opsionale)

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Are you interested in a new challenge in an innovative company? Have you answered well our questions related this position? Then we look forward to getting to know you and offer to you a very innovative challenge that will change your life forever! The interested candidates are invited to send their application documents (a Cover Letter and a CV in English) at: j.cela@headhunter.al if you have any technical questions related the application, please, contact Mrs. Joana ÇELA directly on mobile +355 688022222 (Monday - Friday) until April 15, 2016.

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Please be informed that only the candidates selected for the interviews shall be contacted. Name your CV in the following format (name [space] surname [space] CV). Be easily recognized!

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