Rreth nesh

The HeadHunter Group is a private profitable company, headquartered in New York City, Rockefeller Plaza! We operate in USA, Greece, Cyprus, Bulgaria, North Macedonia, Serbia, Albania, Kosovo, Montenegro, Bosnia & Herzegovina! Partnering all around the world with the Biggest Global HR Companies! More than 1500 clients in these countries have chosen The HeadHunter Group! We are the only and truly Social Responsible Company, contributing every year for human rights, women rights and LGBT rights at the work place! Our business has a positive impact on the people every day. Helping people to “better job, better life” is our common purpose and the way in which we contribute to society. This is what we do, this is what we know about, this is what we care about, and this is what we are all about.

Lloji i punës Full Time
Përshkrimi i Punës

For our Client, a company offering software solutions, we are looking for in Tirana:



Basic Function and Scope of Responsibilities:

The role is responsible to serve customers by providing product and  service  supports, resolving product and  service  problems.

Principal Responsibilities:

·         Provide telephone, in-person and online support to end-users.

·         Installing, supporting and configuring computer hardware, software, systems etc.

·         Manage request resolution/response for Tickets in Helpdesk within the required time.

·         Testing and evaluating new technology.

·         Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

·         Working continuously on a task until completion.

·         Deploying and configuring company’s software.

·         Troubleshooting and casual fixes.

·         Assist and support in all projects and daily work/problems.

·         Mobile devices configuration.

·         User support and training.

Kërkesat e profilit

Education Requirements:

Bachelor’s degree in Information technology, Computer Science and/or in IT field.

Training, Skills, Knowledge and/or Experience:

Good knowledge of Desktop Operating Systems, Good analytical and  problem solving  skills, Written and  spoken communication skills that  allow  informing and  advising  others clearly, Personal commitment to improve own  knowledge and  skills, Interpersonal skills to work  with people at all levels, smart  and  confident, Able to cope  with  stress  / deliver  within  tight deadlines and  able  to work  in group, Willing to work  with  shifts  and  to travel  within  Tirana and  sometimes within  country.

Main characteristics of who we’re looking to hire in our  company:

·         Ability to complete projects, follow through, respect deadlines and  come up with  creative solutions

·         Willingness to learn  and  advance in his/her career and  become a useful member of our team

·         Communicative, people person, team player, intelligent, curious  and  hard-working

Tjetër (Opsionale)

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Are you interested in a new challenge in an innovative company? Have you answered well our questions related this position? Then we look forward to getting to know you and offer to you a very innovative challenge that will change your life forever! The interested candidates are invited to send their application documents (a Cover Letter and a CV in English) at: if you have any technical questions related the application, please, contact directly Mrs. Ergesta STERMASI on +355 682033430 (Monday - Friday) until 31/08/2017.

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Please be informed that only the candidates selected for the interviews shall be contacted. Name your CV in the following format (name [space] surname [space] CV). Be easily recognized!

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