Rreth nesh

The HeadHunter Group is a private profitable company, headquartered in New York City, Rockefeller Plaza! We operate in USA, Greece, Cyprus, Bulgaria, North Macedonia, Serbia, Albania, Kosovo, Montenegro, Bosnia & Herzegovina! Partnering all around the world with the Biggest Global HR Companies! More than 1500 clients in these countries have chosen The HeadHunter Group! We are the only and truly Social Responsible Company, contributing every year for human rights, women rights and LGBT rights at the work place! Our business has a positive impact on the people every day. Helping people to “better job, better life” is our common purpose and the way in which we contribute to society. This is what we do, this is what we know about, this is what we care about, and this is what we are all about.

Kategoria Telemarketing
Lloji i punës Full Time
Përshkrimi i Punës

  • Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.


  • Answer calls and respond to emails;
  • Handle customer inquiries via telephonically;
  • Research required information using available resources;
  • Manage and resolve customer complaints;
  • Provide customers with product and service information;
  • Enter new customer information into system;
  • Update existing customer information; 
  • Process orders, forms and applications;
  • Identify and escalate priority issues;
  • Follow up customer calls where necessary;
  • Complete call logs.

Kërkesat e profilit

  • High school diploma or equivalent;
  • Proficient in German language;
  • Proficient in relevant computer applications;
  • Knowledge of customer service principles and practices;
  • Knowledge of call center telephony and technology;
  • Some experience in a call center or customer service environment;
  • Preparedness to work overtime as well as on weekends and public holidays;
  • Verbal and written communication skills;
  • Listening skills;
  • Customer service orientation.

Tjetër (Opsionale)

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Are you interested in a new challenge in an innovative company? Have you answered well our questions related this position? Then we look forward to getting to know you and offer to you a very innovative challenge that will change your life forever! The interested candidates are invited to send their application documents (a Cover Letter and a CV in English) at: if you have any technical questions related the application, please, contact Ms. Blerta HASANI directly on +386 49 887057 (Monday - Friday) until June 11, 2016.

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Please be informed that only the candidates selected for the interviews shall be contacted. Name your CV in the following format (name [space] surname [space] CV). Be easily recognized!

Paga Highly competitive