Remote Application Support Analyst
OneContact is focused on building Remote Teams across Europe (Customer Support and Technical) that are integrated into clients' People, Processes, and Products. Our clients are major software development companies who have entrusted us with the task of hiring customer support and technical resources which includes senior DevOps, AWS and Azure Consultants, Python Developers, Database Specialists, and many more. We are growing and Hiring!!! for Remote positions so visit us at onecontact.com.mk
https://onecontact.com.mk/job/detail/remote-application-support-analyst
As an Application Support Analyst, you will investigate, manage, track, and successfully resolve client support issues. You will be responsible for providing technical support to customers by answering complex questions regarding the operation and usage of smart applications used by one of the largest transportation agencies in North America.
This is a Remote Position, so you could be working from anywhere.
Our ideal candidate is a proactive individual, with strong analytical and excellent communication skills, who has proven SQL knowledge and experience.
Roles & Responsibilities
Support customers and internal staff in all aspects through problem resolution, ensuring that the customer is informed and updated at all times;
Handle and close client issues in a timely manner or escalate issues when needed;
Identify and resolve recurring or unique customer issues;
Write product knowledge base articles, service bulletins, white papers & procedures;
Work with the development team for issue resolution, test fixes to ensure that problems have been adequately resolved.
Perform upgrades and post-upgrade support for end-users
Job Requirements
Database knowledge (MS SQL and/or Oracle)
Working knowledge of various scripting tools and languages (MS SQL Client, TOAD)
Experience with SQL Server administration (ex. Re-indexing, maintenance plans, & troubleshooting performance issues)
Proficiency in English (written and verbal)
Strong Problem-solving and Analytical skills
Nice-To-Have
Experience with Crystal Reports or other ad hoc reporting tools
Previous experience with version control tools (SVN) is an asset
Microsoft Certifications are a plus
Working Hours
Standard 8 hour shift falls between 2 PM - 2 AM CET
What We Can Offer
An Attractive Salary Package + Benefits
1 0% Remote Work - Work From Anywhere
Working In An International Team
Paid Education & Training
Opportunity To Learn & Develop New Skills
