IT Help Desk Operator
Our business has a positive impact on the people every day. Helping people to “better job, better life” is our common purpose and the way in which we contribute to society. This is what we do, this is what we know about, this is what we care about, and this is what we are all about.
For our US client, Quadrant Strategies, a consultancy company that works with Fortune 100 companies, that is in rapid growth, we are looking for an IT Help Desk Operator.
We seek a highly motivated candidate to join our team as an IT Help Desk Operator. This role is full-time and in-person 5 days per week working out of our Belgrade office and will be responsible for managing the day-to-day operations of our IT help desk across the firm. The ideal candidate is self-motivated and customer service oriented, looking to gain experience supporting IT operations for our firm's consulting and market research engagements. The IT Help Desk Operator will quickly learn to manage projects on their own, including interacting with and advising internal stakeholders directly.
RESPONSIBILITIES:
Assist with managing the helpdesk ticket queue on a daily basis; creating, routing, and remedying tickets in a timely manner
Answer queries by chat, email or self-service ticket in support of internal customer
computer hardware, software, network, system/application access, and
telecommunications systems
Troubleshoot configuration issues, software installations, hardware repair (including inhouse repair or coordinating depot or warranty services) to support day-to day operations
Test new hardware and software systems and packages prior to deployment
Ensure the rigorous application of cybersecurity policies, principles, and practices in the delivery of systems
Perform support to the user onboarding and offboarding process. Performing functions such as: account creation/deletion; processing new account paperwork;
issuing/removing credentials; assigning /removing permissions; and providing new hire onboarding brief
Deploy images and configure new system build-outs for new hires. Work directly with hiring managers to ensure proper equipment and access
Coordinate and resolve technical, scheduling, and delivery issues associated with
technical refresh, asset tracking, and life cycle sustainment
Manage and track all issued, reclaimed, removed, and relocated capital IT assets
Compose instructional documentation and videos to provide end-users with step-by-step processes on the proper method to utilize specific hardware and software
Complete market research and submit purchase requests for equipment needs
Provides audio/visual (A/V) support and assistance with corporate and customer
meetings
Alerts management to recurring problems and patterns of problems. Provides
recommendations to resolve problems
Provides an outstanding customer service experience in a variety of circumstances
across all organizational levels
IDEAL QUALIFICATIONS
2+ years experience working in a help desk environment
Ability to diagnose and resolve basic computer technical issues
Ability to work flexible hours as necessary
Team player
Ability to multitask
Excellent verbal and written communication skills
Professional, patient, and people-first customer service attitude
Must be able to lift up to 50 lbs. /23 Kg
Experience with Microsoft O365, Google Workspace, Slack, Zoom
Proficiency with Windows Operating Systems
Proficiency with help desk ticketing systems
MINIMUM REQUIREMENTS
High School Diploma
Strong academic record
Previous work experience
Computer proficiency in programs such as SharePoint, Microsoft Office Suite, Google Workplace
Solid HTML skills; familiarity with programming languages
ABOUT QUADRANT
Quadrant Strategies is a DC-based research firm that works with Fortune 500 and public sector entities facing significant and time-sensitive challenges to their reputation or brand. The bulk of client work revolves around communications, business, and marketing strategies for the client's most significant challenges, both in the heat of a crisis and when the company is addressing other strategic business hurdles. Quadrant uses custom market research to assess a situation
and provide strategic insights.
The partners at Quadrant Strategies have advised more than 25 of the Fortune 50 on some of the highest-profile corporate and public affairs issues of the last two decades. The firm generally engages with clients' top leadership, and much of the work is strictly confidential, even within clients' own organizations.
This position is based out of our Belgrade office. Quadrants headquarters is in Washington, DC, but we have offices in New York City, Boston, Atlanta, Dallas, Los Angeles, San Francisco, Seattle, London, and Belgrade.
Learn more at www.quadrantstrategies.com
Apply now m.sopjani@theheadhunter.com
