TECHNICAL SUPPORT ENGINEER - TIRANA

About us

The HeadHunter Group is a private profitable company, headquartered in New York City, Rockefeller Plaza! We operate in USA, Greece, Cyprus, Bulgaria, North Macedonia, Serbia, Albania, Kosovo, Montenegro, Bosnia & Herzegovina! Partnering all around the world with the Biggest Global HR Companies! More than 1500 clients in these countries have chosen The HeadHunter Group! We are the only and truly Social Responsible Company, contributing every year for human rights, women rights and LGBT rights at the work place! Our business has a positive impact on the people every day. Helping people to “better job, better life” is our common purpose and the way in which we contribute to society. This is what we do, this is what we know about, this is what we care about, and this is what we are all about.

Post Title * TECHNICAL SUPPORT ENGINEER - TIRANA
Category Engineering
Work type Full Time
Job Description

For our client, a leading solution provider in the global video surveillance industry, we are looking for the following position in Tirana:

TECHNICAL SUPPORT ENGINEER

Primary Function of the position:

1. Technical support

Reply the distribution channel’s required technical support within 24 hours. And coordinate company's resources to provide technical solution plan to the channels.

Finish products selection work for the normal order and projects of distribution channels based on the company provided sales strategy, quarterly products plan and real market demands.

2. Product Market Introduction

According to the target of quarterly marketing events, work with marketer to finish the monthly marketing evens’ planning for Albania and Kosovo market. During the marketing events, present the brand image and products feature advantage based on the products and market strategy.

3. Products Training

According to the quarterly training plan, make and implement monthly products training plan for the distribution channels. Provide training supports through company's workshop and daily training. 

Requirements

Primary requirements of the position:

1. Industry experience

Technical work background in the Video Surveillance, High-tech electronics, Communication, etc. filed over 5 years.

And we give preference to applicants with experience in the Video Surveillance field.

2. Technical support experience

Over 2 years working experience for technical support or related work.

3. Product promote experience

Over 2 years of working experience in product promote field. And well familiar with both the on-line and off-line methods to promote products in Albania and Kosovo market.

4. Language and team work ability

Able to use both Albanian and English as office language and make public speech and presentation.

Have strong communication and work plan ability and respect teamwork culture. And able to discuss with young colleagues of difference nationalities to make monthly work plan.

5. Education background

Graduated from official universities 7-12 years ago with bachelor degree

6. Business Travel

The major market for the position is Albania market but would spend 30% working time for the short-term business travel to Kosovo market.

 

Other (Optional)

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Are you interested in a new challenge in an innovative company? Have you answered well our questions related this position? Then we look forward to getting to know you and offer to you a very innovative challenge that will change your life forever! The interested candidates are invited to send their application documents (a Cover Letter and a CV in English) at: e.stermasi@theheadhunter.com if you have any technical questions related the application, please, contact directly on +355 682033434 (Monday - Friday) until 17/12/2018.

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Please be informed that only the candidates selected for the interviews shall be contacted. Name your CV in the following format (name [space] surname [space] CV). Be easily recognized!

 

Salary Competitive