Skooli Program Coordinator (Recruitment & Customer Care - US Hours) (Hybrid)

About us

Skooli is a dynamic online tutoring space. Skooli offers schools, districts, and organizations an equitable and affordable online tutoring platform to provide academic support across all subjects, K-12.

Post Title * Skooli Program Coordinator (Recruitment & Customer Care - US Hours) (Hybrid)
Category Customer Service
Work type Full Time
Job Description

Job Position: Skooli Program Coordinator (Recruitment & Customer Care - US Hours)

Job Location: Tirana, Albania

Working Hours: 15:00 - 23:00

Working Conditions: Hybrid - 2 Work From Home Days / 3 Office Days

Employment Type: 1-year contract

About us:
Skooli, a fast-growing leader in the K-12 online tutoring space, is looking for an energetic, results-oriented Program Coordinator to join our growing team.

If you are a motivated, high-energy team player with recruitment experience, particularly in the education space, keep reading. This could be the job for you!

A Program Coordinator works as part of a dynamic operations team in a fast-paced environment. Reporting to the Skooli Operations Manager, Program Coordinators are responsible for all aspects of tutor recruitment, onboarding and quality control, and are a source of support and information for both tutors and students interested in using the Skooli online tutoring platform.

A sense of urgency and ability to multitask are essential to this role, as well as the ability to maintain positive and professional communication with tutors, tutor candidates, and students on a daily basis. This is a one year contract position and the chosen applicant must be available to work on eastern standard time (EST).

Requirements

What you’ll be doing:

  • Screen job applications of teachers applying for online tutoring opportunities
  • Review session statistics to ensure tutor onboarding is aligned with platform needs
  • Conduct pre screen video interviews with assessment of micro-teaching demonstration to ensure quality candidates are onboarded for relevant tutoring programs
  • Review and verify candidate documents, including teaching license, education certificates, and police check prior to onboarding
  • Ensure tutor candidates are fully informed on the features of the online tutoring platform and address any questions they may have
  • Critically review tutor sessions and follow steps for remediation where necessary
  • Provide timely and efficient support for all platform users, including tutors and students
  • Assist with student onboarding and account creation for new and existing Skooli B2B clients
  • Communicate in a professional, honest and friendly manner with tutors and students
  • When needed, source candidates from internal and external databases for more specialized roles
  • Collaborate with the Operations Team on new and ongoing projects
  • Administrative duties as needed


Required Skills and Qualifications

  • Bachelor degree is required, preferably in education and/or English Language
  • Great communicator in English with both outstanding verbal and written skills
  • Confident computer-user
  • Experience in fast-paced working environments
  • Ability to multitask, efficient, energetic and self-motivated
  • Team player and a quick learner
  • 1+ years of experience in online customer support, recruitment and/or education will be considered an asset

Other (Optional)

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Job Perks:

  • Paid Vacation, Sick Days & Floater Days
  • Hybrid Work - 2 Work From Home Days / 3 Office Days
  • Access to Personal Development Fund after probation
  • Access to Health & Wellness Fund after probation


How to apply:

  • Send your resume/CV and cover letter to alhr@teachaway.com
  • Apply through BambooHR on the following link: https://teachaway.bamboohr.com/jobs/view.php?id=102


Only candidates fulfilling due requirements will be contacted by phone.

Address: 

Kesson Group Albania
Rruga e Elbasanit
(prane Liceut Artistik "Jordan Misja")
Tirana, Albania

Facebook: www.facebook.com/kessongroupalbania/
LinkedIn: www.linkedin.com/company/kesson-group/
Instagram: @kessongroupal
Web: https://kessongroup.com/