IT Support

About us

Aleat Sh.p.k. ("Aleat") është një kompani që operon në Shqipëri në bazë kontrate konçesioni të lidhur ndërmjet Ministrisë së Punëve të Brendshme të Shqipërisë dhe konsorciumit të Idemia Identity & Security (Francë) dhe Fondi Shqiptaro-Amerikan i Ndërmarrjeve (Shqipëri) për prodhimin dhe shpërndarjen e kartave të identitetit dhe Pasaportave biometrike për qytetarët shqiptarë. Kontrata e konçesionit u ratifikua me ligjin nr. 9972 datë më 27.08.2008, dhe ndryshuar dhe zgjeruar kohët e fundit me ligjin nr. 129/2013, data në 25.04.2013.

Περιγραφή εργασίας

Aleat Sh.p.k., is an Albanian Joint Venture company of Idemia Identity & Security (previously Sagem Sécurité) and the Albanian-American Enterprise Fund (AAEF) for the production and the distribution of the ID Cards and Biometric Passports for Albanian citizens.

For our organization we are looking for an IT Support (M/F) in IT Department.

The IT Support will serve as the primary provider of IT support to users throughout our enterprise. To multiple IT disciplines including Windows Workstation, Windows Server, MS Exchange, Linux, Java understandings and telecommunications. Strong interest and background in PC Hardware, desktop operating systems, network functionality and Windows/Linux OS.



  • Acting as a point of contact for end users to receive support and maintenance for systems in a Windows and Linux environment?
  • Effectively using the basic knowledge and other tools to diagnose and resolve hardware, software, and network and account related issues?
  • Deploying, installing, and maintaining hardware and software, including tending to all ads, moves and changes?
  • Appropriately documenting all required information in call tracking system?
  • Diligently creating and maintaining knowledge base as appropriate?
  • Exercising appropriate workflow and time management?
  • Carrying out additional duties, which may vary based on the skillset and specialization;
  • Update and maintain office policies and procedures;
  • Prepare, maintain and update specifics reports for the IT Department.

Άλλο (Προαιρετικό)


  • Bachelor degree in a computer science, engineering, or related fields;
  • Good knowledge on Hardware maintenance;
  • Excellent knowledge on Linux and Windows OS;
  • Proficiency with troubleshooting and resolving problems pertaining to workstation connectivity, MS Office, and malware;
  • Experience with Linux repository management, system patching, and CLI administration;
  • Familiarity with common IP networking technologies and troubleshooting techniques.
  • Demonstrated responsiveness, resourcefulness, and follow through;
  • At least two years of experience in an IT related field;
  • Experience in administering accounts and policies in an Active Directory, Samba environment;
  • Ability to debug and improve infrastructure installation and configuration scripts written in PowerShell and BASH.

The professionals interested in this position are invited to send a cover letter and a comprehensive CV in English (with picture) referring to the job title at:
or at Human Resources Department, ALEAT sh.p.k., Rruga "Xhanfize Keko, Ish-Tipografia Ushtarake, Tirana– ALBANIA.

Only selected candidates will be contacted for interview.

By sending via email the CV at the address indicated in this notice, the candidate accepts that the company ALEAT processes his/her personal data on purpose of employment, in accordance with the legislation in the field of protection of personal data and the recruiting privacy policy published in the link