We’re currently looking for Customer Service Agents in PORTUGUESE
Through evolution and acquisition, today Webhelp is a 70,000 people-strong global leader in business process outsourcing (BPO). We are specialized in customer experience outsourcing but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.
Success is waking up happy to do a job you love. Looking for that job? Join our new team of game-changers in Tirana!
We’re currently looking for Customer Service Agents in PORTUGUESE.
The ideal candidate will be able to:
Taking inbound contacts, by phone, chat or email from customers to resolve any issues or complaints
Ability to stay focused and organized to correctly handle customer’s request in a timely manner
Occasionally taking outbound calls to resolve cases and check whether customer’s issue is correctly resolved
Constantly report new issues and proactively liaising with team leaders and peers to optimize the overall
experience of the customers
Responsible for maintaining a high level of professionalism with clients and working to establish a positive
relationship with every caller
Must be able to use CRM tools and related software to handle any contact
Key competencies and qualifications:
Customer focus, empathy and attention to details are core competencies
Fast typer, minimum 40 WPM
Ability to handle stressful situations and contacts
Ideally you have previous experience in a customer facing role or a contact center
Able to work fast and effectively
Willing to cooperate with team leaders and colleagues in order to improve customer satisfaction
Strong problem solving skills, make the right call and access existing processes to quickly resolve customer’s issues
Team player who shares information and best practices with his colleagues and superiors
Minimum requirements – High School Diploma
Be part of one of the biggest companies in global outsourcing. Join a dynamic young and fun work environment with dedicated relax area and flat hierarchy with great opportunities to develop your skills.
Webhelp is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic
or civil partnership status, sexual orientation, or gender identity.
TO APPLY, SEND YOUR CV TO recruitment.al@webhelp.com
