Remote Customer Support / Ticket Management
OneContact is focused on building Remote Teams across Europe (Customer Support and Technical) that are integrated into clients' People, Processes, and Products. Our clients are major software development companies who have entrusted us with the task of hiring customer support and technical resources which includes senior DevOps, AWS and Azure Consultants, Python Developers, Database Specialists, and many more. We are growing and Hiring!!! for Remote positions so visit us at onecontact.com.mk
Remote Customer Support / Ticket Management
onecontact TECH is looking for a REMOTE Customer Support Ticket Management Administrator who is a multi-tasker and is looking to work in a global organization and deliver quality of service to clients when it comes to communication and response times.
Roles & Responsilibities
Answer incoming customer calls regarding product problems, service questions, and general customer inquiries
Log support cases received by phone and email
Responsible for responding to customer emails received and outbound calls to customers as required
Update customer information in the customer service database during and after each call
Work with the management team to stay updated on company processes and policies
Monitor all call queues to ensure customers support cases have been assigned
Catering Backlog support cases and reaching out to internal members for follow-up on said cases
Updating and creating our cases, i.e. Portal access requests, Reset password requests, Documentation requests, Operational Metrics tracking cases, Contact List Review tracking cases, and Cloud Support tracking cases
Managing contact lists for organizations working with the company
What We Offer
100% Remote Work- Work From Anywhere
Opportunity To Learn & Develop New Skills
An Open & Collaborative Work Environment
Working Hours
MON - FRI 9 am - 5 pm EST (Canada/US)
Apply Today & Join Our Global Customer Support Team!
Qualifications
1-2 years of experience managing support tickets
Experience working with Zendesk, Jira, or any ticketing system
Fluency in spoken and written English
Multi-tasker with a Positive Attitude
Nice-To-Have
Past Experience of working in a Software company
