French/English bilingual Customer Support

За нас

The HeadHunter Group is a private profitable company, headquartered in New York City, Rockefeller Plaza! We operate in USA, Greece, Cyprus, Bulgaria, North Macedonia, Serbia, Albania, Kosovo, Montenegro, Bosnia & Herzegovina! Partnering all around the world with the Biggest Global HR Companies! More than 1500 clients in these countries have chosen The HeadHunter Group! We are the only and truly Social Responsible Company, contributing every year for human rights, women rights and LGBT rights at the work place! Our business has a positive impact on the people every day. Helping people to “better job, better life” is our common purpose and the way in which we contribute to society. This is what we do, this is what we know about, this is what we care about, and this is what we are all about.

Наслов на огласот * French/English bilingual Customer Support
Категорија Услуги за клиент
Опис на работата

On behalf of our client, we are looking for a French/English bilingual Customer Support

We are looking for a team member who is fluent in English/French to work with our customer support team and deliver value to our customers. Punctuality, a Positive Attitude, Adherence to the schedule is a must for this position. Work time is Mon - Friday 3 PM - 11 PM CET.

  • Fluency in English and French (Full-Time).
  • CV Should be in English
  • Excellent Salary
  • Bonuses Extra
  • Monday - Friday 3 PM - 11 PM

Note: Should be Fluent in Both English and French Language

Reports to: Team Manager; Location: Remote

Our Client is a Telecommunication and Online Data Processing centre supporting North American Clients. The Data Center uses the latest technology to efficiently answer calls, process orders, and transmit the details to our clients. As a keen, energetic, career-minded candidate you may be interested in applying. Customer Service representatives are front-line agents providing an exceptional level of service including greeting, processing orders, resolving issues, and providing information while focusing on Clients customers' wants and needs.

We offer the following:

  • Productive working environment
  • Paid training
  • Casual dress code
  • Modern facilities and high technology devices and tools
  • Attractive Salary Package

Responsibilities:

  • Responding to all incoming calls in a positive manner.
  • Provide information to customers and general inquires.
  • Listen, analyze, and take appropriate action to ensure that customer issues are resolved satisfactorily and in a timely manner.
  • Follow internal company guidelines in regards to call handling
  • Complete customer applications and respond to customer emails/queries in a timely manner
  • Meet or exceed monthly performance targets including data entry quality, attendance, and punctuality as well as call handle time.

 

Потребни квалификации

Qualifications:

  • Excellent English and French – verbal and written communication skills
  • Exceptional customer service skills.
  • Positive, self-motivated attitude with high energy
  • Ability to think, problem-solve, take action, and follow-through
  • Must be flexible to work shifts as required (evenings, weekends, and holidays)

Technical Requirements:

  • A quiet room to work
  • Upload of 10 MB and Download of more than 10 MB for Internet
  • Windows 10

 

Друго (опционално)

If you are interested, please submit your CV while applying online on the link below

https://theheadhunter.com/single-job/?id=186918

Плата Competitive