Do you dream of inspiring travellers and helping them fall in love with their destination by immersing them in your local culture and exposing them to real life experiences? Being a Tour Leader with Intrepid, you will do just that!  

Every day will be different, but every day you will:  

• Provide exceptional customer service and travel advice – whether it's guiding a morning market exploration, organising a hands-on craft workshop, or arranging a home-cooked meal with a local family, you’ll create unforgettable moments that our travellers will never forget.  
• Ensure the safety and well-being of your travellers – at times, you may need to assist in challenging situations while remaining calm and professional. A traveller might lose their passport, require medical attention, or there may be a clash of personalities, and you will be their first point of contact. 
• Host, lead, and execute tours within budget, follow the itinerary, and complete your administrative duties with precision. 
• Share your passion for travel – inspire our customers with your love for travel, embodying our core values of being Ambitious, Impactful, Real, and Together at every step of the journey. 

To be considered you must have:  

• Excellent communication skills in English, German and at least one other local language (the more languages, the better!) 
• Strong background in customer service, with proven experience building rapport with diverse groups of travellers. 
• First-hand travel experience in the Western Balkans (ex-Yugoslavia, Albania) and across Europe, paired with a genuine passion for sharing these unique regions with others! 
• Basic computer skills, including experience with email, Word, and Excel. 
• Full rights to work in these regions (please note, we are unable to assist with obtaining work rights) 

What you need to know:  

• This is a freelance contract position, giving you the flexibility to shape your schedule. That said, strong availability during peak seasons (May to June and September to October) is essential. 
• We regularly recruit new leaders, with training and onboarding starting soon - exact dates will be shared during the interview. 
• Be ready for extended hours, plenty of walking and activities, and connecting with travellers - it’s important to be both mentally and physically prepared for this rewarding challenge. 
• You’ll need the ability to travel and spend time away from home, as some tours can last up to four weeks at a time. 
• You’ll be leading tours through the Western Balkans and across Europe. Take a look at some example itineraries here: www.intrepidtravel.com  

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