Customer Service Agent (Italian & Spanish)
Are you passionate about technology and the travel world? Join our revolution at Locker in the City!
At Locker in the City, an innovative TravelTech start-up, we are looking for a Customer Service Agent to join our team. If you are a creative, challenge-driven individual and want to be part of a project that is transforming how people enjoy cities, this is the place for you!
Who are we?
At Locker in the City, our goal is simple: we want everyone to enjoy the city without worrying about their luggage. Whether tourists, backpackers, executives, or even locals, we want to give them the freedom to explore without the burden of their belongings. We are a tech start-up that has digitized the luggage storage service with smart lockers, fully automated and operational 24/7. We are making life easier for our users, primarily tourists who need a secure place to store their luggage before check-in or after check-out.
This is just the beginning of what our technology can offer. We are in the process of expanding both nationally and internationally. If you're ready to join this adventure, we’re waiting for you!
What we offer:
100% remote work, allowing you to organize your time and workspace as you see fit.
Flexibility, autonomy, and responsibility, enabling you to contribute your best and grow professionally.
An environment of constant innovation, where your ideas and opinions always matter.
Freelance position, giving you the freedom to manage your time and projects independently.
What we expect from you:
High proficiency in Italian and English (Spanish is a plus).
Proactive attitude, a strong willingness to learn, research new solutions, and contribute fresh ideas.
Analytical thinking and the ability to adapt quickly to changes.
What will your day-to-day look like?
As a Customer Service Agent at Locker in the City, your main responsibilities will include:
Review management: monitoring and responding to customer feedback, maintaining positive relationships and contributing to continuous service improvement.
Social media management: creating, managing, and optimizing content on our social platforms, engaging with users, and increasing brand visibility.
Business prospecting: identifying and exploring opportunities to expand our network of clients and partners.
Customer support: providing excellent service to our users, resolving inquiries, and helping them enjoy our platform seamlessly. Customer support will be provided within the operational hours of our smart lockers, ensuring an efficient and agile service at all times.
At Locker in the City, we believe that everyone should have a voice and vote. We firmly believe that diversity of ideas is key to finding the best solutions, and we are looking for people who are eager to propose new ideas, innovative approaches, and creative solutions to the challenges we face.
If you are someone who enjoys technology, innovation, and the travel industry, we want you on our team!
Are you ready to join our revolution? We look forward to your application!
TO APPLY, SEND YOUR CV and salary expectations to oana@lockerinthecity.com
