Remote Infrastructure-Network Engineer
OneContact is focused on building Remote Teams across Europe (Customer Support and Technical) that are integrated into clients' People, Processes, and Products. Our clients are major software development companies who have entrusted us with the task of hiring customer support and technical resources which includes senior DevOps, AWS and Azure Consultants, Python Developers, Database Specialists, and many more. We are growing and Hiring!!! for Remote positions so visit us at onecontact.com.mk
Remote Infrastructure-Network Engineer
This position is with one of the largest Law firms in North American and is an exciting opportunity for an Infrastructure/Network Engineer who is looking to work in a professional environment and play a role in the development of strategies for optimal use of infrastructure within the organization.
Key Responsibilities
Maintaining network equipment with current updates and ensuring network infrastructure and related platforms are available and performing optimally
Providing daily support of IP telephone systems including Cisco Call Manager, Cisco Unity voicemail system and Fax
Remediating vulnerabilities to network infrastructure identified from security advisory report
Troubleshooting and resolving network issues as per established SLAs
Monitoring, analyzing alerts and logs to identify potential issues to network infrastructure systems, LAN and WAN links
Providing escalation support in a third-tier capacity
Introducing and integrating new infrastructure and cloud technologies
Implementing and maintaining business continuity technologies, policies, and procedures to ensure the Firm’s systems and information are recoverable as per established standards
Investigating and responding to alerts from monitoring system
Applying operating system security updates and change configuration management
Escalates in a timely manner support issues requiring management’s attention
Sharing knowledge and expertise by creating training materials, troubleshooting procedures and by providing hands-on training sessions
Optimize the availability of network systems architectures to deliver cost effective improvements that in turn deliver tangible business benefits
Provide 24/7 after hours on-call support for network related infrastructures
Maintaining and updating network infrastructure diagrams
Keeping documentation up to date to meet ISO27001 standards
Skills and Abilities
Excellent written and oral communication skills
Strong interpersonal skills in a team-based environment
Able to perform firmware upgrade to switches
Working experience in Network administration, routing protocols and network access control solutions (NAC)
Experience in Telephony technologies, MPLS, Cisco switches and routers
Working knowledge of VMware virtualization, Microsoft server OS and Active Directory
Strong understanding of network routing and switching protocols
Able to implement the necessary tools to proactively monitor, troubleshoot and where necessary, assist and provide support to third parties to solve network connectivity problems
Working knowledge of wireless, IDS/IPS, firewall, and RSA
Able to provide daily support on Active Directory, DNS, DHCP, and Windows Services.
Datacentre experience including cabling and installation
Strong troubleshooting and problem-solving skills
Working knowledge of Microsoft Azure networking, VPN and Expressroute
Qualifications
Bachelor’s degree in computer science, information technology or related field, or an equivalent combination of work experience, education and training
Minimum of three years of experience in an infrastructure services role
Industry standard certification is preferred
What We Offer
Remote working environment
Opportunity to Learn and Grow
Maintain a Work Life Balance
A Collaborative and Open work environment
Mon - Friday 9 AM - 5 PM EST
