Rreth nesh

The HeadHunter Group is a private profitable company, headquartered in New York City, Rockefeller Plaza! We operate in USA, Greece, Cyprus, Bulgaria, North Macedonia, Serbia, Albania, Kosovo, Montenegro, Bosnia & Herzegovina! Partnering all around the world with the Biggest Global HR Companies! More than 1500 clients in these countries have chosen The HeadHunter Group! We are the only and truly Social Responsible Company, contributing every year for human rights, women rights and LGBT rights at the work place! Our business has a positive impact on the people every day. Helping people to “better job, better life” is our common purpose and the way in which we contribute to society. This is what we do, this is what we know about, this is what we care about, and this is what we are all about.

Titulli i postimit * PARTNER MANAGER
Kategoria Drejtues/Menaxher
Lloji i punës Full Time
Përshkrimi i Punës



  • Responsible for capacity delivery, operations and change management of a designated service partner located in Pristina with ~150 – 350 FTE;
  • Leads partner site operational management and drives delivery of all contracted KPI’s in alignment with company goals and objectives;
  • Exercises full management authority with designated service partner to drive performance through daily/weekly/monthly performance reviews, audits and visibility of action plans;
  • Ensure clear lines of communication and strong engagement model exist between company and service partner teams, and all areas work collectively as one team;
  • Through insights drawn onsite, drives process improvement efforts with impact beyond own scope based on knowledge of call center management and relevant operational area.
  • Delivery of required KPI performance;
  • Managing expectations of varied stakeholders;
  • Working, engaging and embedding change across multiple sites and varied service locations;

Kërkesat e profilit


REMUNERATION/ SALARY: Highly Competitive

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Are you interested in a new challenge in an innovative company? Have you answered well our questions related this position? Then we look forward to getting to know you and offer to you a very innovative challenge that will change your life forever! The interested candidates are invited to send their application documents (a Cover Letter and a CV in English) at if you have any technical questions related the application, please, contact directly Mrs. Eranda YMERALI on mobile no. +377 44 22 4466 (Monday - Friday) until 05/02/2020.

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Please be informed that only the candidates selected for the interviews shall be contacted. Name your CV in the following format (name [space] surname [space] CV). Be easily recognized!