Customer Support Specialist with Italian and English

TELUS Digital Bulgaria
Rreth nesh

TELUS Digital Bulgaria is the largest employer providing digital customer experience solutions and support. With a team of over 4,500 people in Sofia and Plovdiv, TELUS Digital Bulgaria is the biggest employer in the Customer Experience (CX) industry and the Business Process Outsourcing (BPO) sector in Bulgaria. The total number of our employees globally is over 70,000. The company offers the opportunity for remote work, flexible working hours, and projects in the field of fintech, high-tech, tourism and hospitality, healthcare, and the game industry. TELUS Digital Bulgaria offers its team members, located in three offices in Sofia and Plovdiv, some of the most modern and comfortable working spaces in Bulgaria, as well as over 50 additional social benefits such as additional health insurance, free public transportation card, own fitness, yoga, group training sessions, psychologist, office massages, Multisport card, and others. These are just some of the things that make us "the feel good company". As a TELUS Digital team member, you can be part of something bigger, participating in our CSR activities which reflect our philosophy to give where we live. During our TELUS Days of Giving we put aside our daily work to contribute to the local communities.

Titulli i postimit * Customer Support Specialist with Italian and English
Kategoria Shërbim ndaj Klientit
Lloji i punës Full Time
Përshkrimi i Punës

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.

 

Are you ready to take the next step in your career?

If your answer is YES – then here is a role for you – join the leader in the CX (Customer Experience) industry TELUS International Bulgaria!

As a Customer Support Specialist with Italian you will be a part of a great team and all together will:

  • Deliver outstanding client service
  • Achieve great customer experience and satisfaction
  • Identify and assess customers’ needs 
  • Assist with general inquiries, product support, and troubleshooting via phone, e-mail, chat, or tickets

Kërkesat e profilit

As a candidate, you do not need to have experience in a similar role but you should be fluent in Italian and have excellent communication skills.

We offer:

  • Relocation assistance
  • Fully paid training 
  • Stable job and career development opportunities
  • Attractive salary
  • Additional health insurance
  • 50+ benefits and services to choose from
  • Positive international working environment
  • Support and learning
  • Employee referral bonuses

We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you? Apply now! Send us your CV on SourcingBG@telusinternational.com!

About us: TELUS International Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.