Customer Relationship Representative

Rreth nesh

Aleat Sh.p.k. ("Aleat") është një kompani që operon në Shqipëri në bazë kontrate konçesioni të lidhur ndërmjet Ministrisë së Punëve të Brendshme të Shqipërisë dhe konsorciumit të Idemia Identity & Security (Francë) dhe Fondi Shqiptaro-Amerikan i Ndërmarrjeve (Shqipëri) për prodhimin dhe shpërndarjen e kartave të identitetit dhe Pasaportave biometrike për qytetarët shqiptarë. Kontrata e konçesionit u ratifikua me ligjin nr. 9972 datë më 27.08.2008, dhe ndryshuar dhe zgjeruar kohët e fundit me ligjin nr. 129/2013, data në 25.04.2013.

Titulli i postimit * Customer Relationship Representative
Kategoria Marketing/Shitje
Lloji i punës Full Time
Përshkrimi i Punës

Aleat Sh.p.k., is an Albanian Joint Venture company of Idemia Identity & Security (previously Sagem Sécurité) and the Albanian-American Enterprise Fund (AAEF) for the production and the distribution of the ID Cards and Biometric Passports for Albanian citizens.

For our organization we are looking for a: Customer Relationship Representative.


The Customer Relationship Representative is a role within the Business Development Department. The Customer Relationship Representative will be responsible for customer’s relationship, analytics, productivity, CRM maintenance and other sales support functions. This position reports directly to the Business Development Manager.

Kërkesat e profilit


  • Acquainting with all current accounts;
  • Recognizing the needs of the customers and providing detailed information to the customer about the products/services offered by the company;
  • Exploring new opportunities and making recommendations to improve the products/services;
  • Providing support after the sale;
  • Identifying and developing strategic alignment with key third party influencers;
  • Staying abreast of market trends;
  • Daily reporting of the activity;
  • Achieving monthly, quarterly and yearly activity targets;
  • Checking inventory to ensure orders are in stock;
  • Advising customers on different matters related to company products/services and recommending appropriate solution;
  • Ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of company products/services and processes;
  • Managing sales through forecasting, account resource allocation, account strategy, and planning;
  • Participating in the development, presentation and sales of a value proposition;
  • Other duties as assigned.

Tjetër (Opsionale)


  • University Degree in Business Administration or other related field;
  • Minimum of 1 year experience in Sales, Marketing or Customer Relationship;
  • Good knowledge in Microsoft Office package, especially in Excel & Word;
  • Excellent knowledge of English language written and spoken;
  • Good verbal and written communication skills: able to prepare reports, to write clearly and informatively; able to speak clearly, good presentation skills;
  • Demonstrates integrity in every aspect of work;
  • Works well under pressure;
  • Results orientated and problem solving skills;
  • Contributes to team and company success;
  • Demonstrated ability to evaluate customers’ needs and individual workloads through effective time management, prioritization, and organizational skills;
  • Ability to work effectively in an office-based environment and in the field;
  • Ability to travel as required;
  • Driving License B Category.


The professionals interested in this position are invited to send a cover letter and a comprehensive CV in English (with photo, passport format) referring to the job title at:
or at Human Resources Department, ALEAT sh.p.k., Rruga "Xhanfize Keko, Ish-Tipografia Ushtarake, Tirana– ALBANIA.

Only selected candidates will be contacted for interview.

By sending via email the CV at the address indicated in this notice, the candidate accepts that the company ALEAT processes his/her personal data on purpose of employment, in accordance with the legislation in the field of protection of personal data and the recruiting privacy policy published in the internet website